At Pinnick Foods Ltd., we are committed to ensuring your satisfaction with every purchase. Unfortunately, because we sell food products, we do not offer refunds or exchanges except in situations where the wrong item was shipped or the item was delivered damaged.
If you are not fully satisfied with your order, please review our refund policy below:
Eligibility for Refunds
To be eligible for a refund, you must contact us within 3 days of receiving your order at +1 833-4Jollof (+1-833-456-5563) or sales@pinnickfoods.com to receive a return label. Items must be unused and in their original packaging.
If the item is defective, damaged or if you receive the wrong item.
To complete your return, we require a receipt or proof of purchase.
Refund Process
Contact us at [sales@pinnickfoods.com] with your order number and reason for return.
Our team will provide a return address and instructions.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method within 7–10 business days. Note that it can also take some time for your bank or credit card company to process and post the refund.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, first check your bank account or payment provider.
If you’ve done this and still haven’t received your refund, please email us at [sales@pinnickfoods.com].